- visitors to our websites;
- people who use our services.
To preserve the confidentiality of all information you provide to us we:
- will only collect information that it believes to be relevant and required to understand the customer’s requirements and to conduct our business.
- will use customer information to provide customers with better customer services and products.
- will not disclose customer information to any external organisation unless we have customer consent or are required by law or have previously informed the customer.
- may be required, from time to time, to disclose customer information to Governmental or judicial bodies or agencies but will only do so under proper authority.
- aim to keep customer information up-to-date.
- maintain strict security systems designed to prevent unauthorised access to customer information by unauthorised parties.
Some of the cookies we deploy are essential to make our site work. Other cookies we use help to improve the site content for visitors by showing us how you use our site and also helps to re-target you with promotions when visiting other sites or platforms.
Types of cookie
There are two types of cookie which we use when you navigate any of our online areas.
Session Cookies – these will be stored on your computer or device for as long as your browsing lasts and is deleted once the browser is closed. These cookies can also be used to validate security or confirm when you are logged in to a secure area.
Persistent Cookies – also known as stored or permanent cookie, these are stored on your computer or device until it expires or when the user deletes it. These cookies are used to re-target products to you on other websites or platforms such as Facebook. They can also be used store preferences when logging on to our website
What these cookies used for and how we class them
The International Chamber of Commerce guide to cookie categories for the UK details four categories.
Strictly Necessary – These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website.
Performance – These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages.
Functionality and profile – These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features.
Targeting – These cookies are used to deliver adverts more relevant to you and your interests on other sites as well as ours. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaigns
Below is a list of where the cookies our Group sites deploy, or related pages on other platforms, come from and how they can be classed.
|Where do our cookies come from|
|Cookie left by Group website –||Strictly necessary, Performance|
|Google Analytics –||Performance|
|Google Adverts –||Targeting|
|Trust Pilot –||Performance|
|Live chat services –||Strictly necessary, Functionality|
|YouTube –||Performance, Functionality|
|Digital Point –||Performance|
If you wish to find details on cookies then visit www.aboutcookies.org. This site details how you can manage and remove cookies through different browsers. It also carries general information about cookies, how they are used and what for. Mobile users should consult their phone manual or manufacturer website for more details.
Advice you can trust
We’ll only give you the right advice based on your circumstances and preferences. So even if they change we can review these and make sure any recommendations we’ve made are still appropriate and help you get out of debt.
Whilst you’ll pay a fee for our services you’ll understand why and what we charge to provide these services once you’ve spoken to us.
Any initial call you have with us is confidential and you’re under no obligation to enter in to any form of agreement or payments.
Our advice puts you and your needs first
We provide a service you can trust
Our Trust Pilot reviews will tell you how happy our customers are.
We recommend the best course of action for you.
We offer a debt advice service without hidden charges. Our expert team are sympathetic, non-judgemental and most of all we're here to help. We offer debt solutions used by people across the UK and we’re experienced when it comes to dealing with debt issues. So you know you're in safe hands.Call us today 0161 464 6115 Find the right debt solution