This Privacy Policy sets out our approach to the privacy of your personal information and tells you what to expect when we collect this information. It applies to information we collect about:

  • visitors to our websites;
  • people who use our services.

 

To preserve the confidentiality of all information you provide to us we:

  • will only collect information that it believes to be relevant and required to understand the customer’s requirements and to conduct our business.
  • will use customer information to provide customers with better customer services and products.
  • will not disclose customer information to any external organisation unless we have customer consent or are required by law or have previously informed the customer.
  • may be required, from time to time, to disclose customer information to Governmental or judicial bodies or agencies but will only do so under proper authority.
  • aim to keep customer information up-to-date.
  • maintain strict security systems designed to prevent unauthorised access to customer information by unauthorised parties.

 

We may change the content or services found on our Site at any time without notice, and consequently, our Privacy Policy may change at any time in the future.

You should also read our Cookie Policy to find out more about how we use cookies, which is relevant to your online security.

 

How we use cookies

Cookies

Some of the cookies we deploy are essential to make our site work. Other cookies we use help to improve the site content for visitors by showing us how you use our site and also helps to re-target you with promotions when visiting other sites or platforms.

Types of cookie

There are two types of cookie which we use when you navigate any of our online areas.

Session Cookies – these will be stored on your computer or device for as long as your browsing lasts and is deleted once the browser is closed. These cookies can also be used to validate security or confirm when you are logged in to a secure area.

Persistent Cookies – also known as stored or permanent cookie, these are stored on your computer or device until it expires or when the user deletes it. These cookies are used to re-target products to you on other websites or platforms such as Facebook. They can also be used store preferences when logging on to our website

What these cookies used for and how we class them

The International Chamber of Commerce guide to cookie categories for the UK details four categories.

International Chamber of Commerce cookie guide

Strictly Necessary – These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website.

Performance – These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages.

Functionality and profile – These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features.

Targeting – These cookies are used to deliver adverts more relevant to you and your interests on other sites as well as ours. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaigns

Below is a list of where the cookies our Group sites deploy, or related pages on other platforms, come from and how they can be classed.

Where do our cookies come from
Cookie left by Group website –  Strictly necessary, Performance
Google Analytics –  Performance
Google Adverts –  Targeting
Trust Pilot –  Performance
Live chat services –  Strictly necessary, Functionality
Quantcast –  Targeting
Facebook –  Targeting
Cloudflare –  Functionality
YouTube –  Performance, Functionality
Digital Point –  Performance

We don’t use the data gathered through cookies we directly deploy to contact you via post, email or phone. We do use cookies to show you subtly tailored content on our website or other websites of things we think you might be interested in.

If you wish to find details on cookies then visit www.aboutcookies.org. This site details how you can manage and remove cookies through different browsers. It also carries general information about cookies, how they are used and what for. Mobile users should consult their phone manual or manufacturer website for more details.

Getting free impartial advice
The Money Advice Service is an impartial service set up by the Government.
They provide free debt counselling, debt adjustment and credit information services. visit moneyadviceservice.org.uk

Advice you can trust

We’ll only give you the right advice based on your circumstances and preferences. So even if they change we can review these and make sure any recommendations we’ve made are still appropriate and help you get out of debt.

Whilst you’ll pay a fee for our services you’ll understand why and what we charge to provide these services once you’ve spoken to us.

Any initial call you have with us is confidential and you’re under no obligation to enter in to any form of agreement or payments.

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We recommend the best course of action for you.

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